Welcome, ScrollKeeper. If you need help with the game, you are in the right place.
Contact us
Email us at hello@kraftdigital.co.nz and we will get back to you within 2 business days.
When you write, it helps to include:
- Your device model and iOS or Android version
- The app version (shown in Settings inside the game, under About)
- A short description of what happened, and a screenshot if you have one
Common questions
My purchase did not unlock the full journey.
Open the game, go to the store screen, and tap Restore Purchases. Make sure you are signed in to the same Apple Account (iPhone) or Google account in the Play Store (Android) that made the purchase. On Android, a purchase can take a few minutes to confirm; reopening the game re-checks it automatically. If it still does not unlock, email us.
How do I restore my purchase on a new phone?
Install ScrollKeeper, open the store screen, and tap Restore Purchases while signed in to the same Apple Account (iPhone) or Google account (Android). The Full Journey is a one-time purchase and is yours forever on that store. Purchases do not transfer between iPhone and Android, because each store keeps its own records. Family Sharing is supported on iPhone.
I found a mistake in a question.
We would love to hear about it. Email the question text and the chapter it appeared in, and our scribes will review it.
Does the game need an internet connection?
No. ScrollKeeper works fully offline. A connection is only needed for the App Store or Google Play purchase itself.
Is my data collected?
No. ScrollKeeper collects no personal data, shows no ads, and has no accounts. Your progress is stored only on your device. See our Privacy Policy.
Refunds
iPhone: purchases are processed by Apple, so refunds are handled by Apple directly. Visit reportaproblem.apple.com, sign in with your Apple Account, and choose the purchase.
Android: purchases are processed by Google Play. You can request a refund from your Google Play order history at play.google.com/store/account/orderhistory, or email us and we will help.
Legal
ScrollKeeper is made by Kraft Digital, New Zealand.