These are the standard terms under which Kraft Digital provides services. Specific engagements are governed by a separate written agreement that may add to or vary these terms.
Who we are
Kraft Digital is a New Zealand registered company. Company number 8596826. NZBN 9429051112691. Registered in Wellington, New Zealand.
All prices on this site and in proposals are in New Zealand dollars and inclusive of GST unless explicitly stated otherwise.
Services
Kraft Digital provides specialist email marketing services, including audits, managed campaigns, full email program management, and discrete project work. The specific deliverables, timelines, and fees for any engagement are set out in a written proposal or statement of work.
Engagement
An engagement begins when we have agreed scope and fees in writing, and either an invoice has been paid (for fixed-fee work such as the audit) or a service agreement has been signed (for retainer or project work).
Audit work is delivered within two working weeks of access being granted to the necessary platforms. Retainer work runs on a calendar-month cycle.
Fees and payment
Audit fees are payable upfront and are non-refundable once work has commenced. Retainer fees are invoiced monthly in advance, payable on the 20th of the month. Project fees are typically invoiced 50% on commencement and 50% on completion, unless otherwise agreed.
Late payments may incur interest at 2% above the Reserve Bank of New Zealand official cash rate.
Termination
Retainer engagements can be terminated by either party with 30 days' written notice, with no further commitment. Project engagements run to completion unless terminated for cause. Audit engagements are not terminable once work has commenced.
Intellectual property
All deliverables produced specifically for a client (campaigns, copy, automation flows, reports) are owned by the client on full payment of the relevant invoice. Kraft Digital retains ownership of underlying methodologies, frameworks, and any pre-existing tools used to produce those deliverables.
Kraft Digital may reference an engagement in non-confidential terms (e.g. "we worked with a NZ healthcare practice on email") for portfolio and marketing purposes, unless confidentiality is explicitly agreed in writing.
Confidentiality
We treat all client information (strategy, customer data, financial information, and operational details) as confidential. We do not share it with third parties except where required by law or with explicit client consent.
Liability
We perform our services with reasonable care and skill. To the maximum extent permitted by law, our total liability for any engagement is limited to the fees paid by the client for that engagement in the preceding three months. We are not liable for indirect or consequential losses.
Nothing in these terms limits any rights you have under the Consumer Guarantees Act 1993 where it applies.
Email marketing compliance
When operating email marketing platforms on a client's behalf, we follow the requirements of the Unsolicited Electronic Messages Act 2007 and the technical standards of major inbox providers (Gmail, Yahoo, Microsoft). We require clients to ensure that any list provided to us has appropriate consent for marketing contact.
Governing law
These terms are governed by the laws of New Zealand. Any dispute will be resolved in the courts of New Zealand.
Changes
We may update these terms from time to time. The version in effect for an engagement is the version current at the date of that engagement's written agreement.
Contact
Questions about these terms: hello@kraftdigital.co.nz.